Responsible Gaming — to999 Safe Play Bangladesh

Our Commitment to Safe Play

to999 believes that gaming should be entertaining, not a source of financial stress or emotional harm. We design our platform with player wellbeing as a core priority — not an afterthought. Every feature we offer, from cricket betting to slots and fishing games, is built with guardrails that give you meaningful control over how you play.

Gambling carries inherent risk, and for a small number of people it can develop into a problem that affects their finances, relationships and mental health. to999 takes this seriously. We actively promote responsible gaming practices and provide every registered player with a set of tools designed to keep gambling a safe, enjoyable leisure activity.

Your Responsible Gaming Toolkit

All six tools below are available directly from your to999 account dashboard. Activating any of them takes effect immediately. If you need assistance setting one up, contact our support team at any time.

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Deposit Limits

Set daily, weekly or monthly deposit caps to stay within your personal budget.

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Session Reminders

Receive automatic alerts after playing for 30, 60 or 90 minutes to keep track of time.

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Cooling-Off Period

Take a short break of 24 hours, 3 days or 7 days — your account is temporarily suspended during this time.

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Self-Exclusion

Exclude yourself for 1, 3, 6 or 12 months. No promotional communications will be sent during exclusion.

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Loss Alerts

Get notified when your losses in a single session exceed a threshold you set yourself.

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Account Lock

Permanently close your account at any time. Contact support for an immediate, irreversible account closure.

How to Activate These Tools

Setting up a responsible gaming limit or exclusion on to999 is straightforward. Follow these steps or contact our support team who can apply any restriction on your behalf immediately.

Log in to your to999 account and open the Account Settings panel.
Navigate to the Responsible Gaming section within your settings.
Select the tool you want to activate — deposit limit, session reminder, cooling-off, or self-exclusion — and set your preferred parameters.
Confirm your selection. Limits take effect immediately; any request to increase a limit will be subject to a mandatory 24-hour cooling-off period before it becomes active.

Any responsible gaming restriction you set on to999 cannot be reduced or removed until the restriction period has fully elapsed. This is by design — the tools are there to protect you, not to be bypassed.

Warning Signs of Problem Gambling

Most people gamble for fun and stay in control without difficulty. However, gambling can become a problem for some. If you recognise any of the following signs in yourself or someone you know, it may be time to take a step back and seek support.

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Chasing Losses

Continuing to bet in order to recover money you have already lost, rather than accepting the loss and stopping.

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Losing Track of Time

Regularly playing for much longer than intended, losing hours without realising it.

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Gambling to Escape

Using gambling to cope with stress, anxiety, boredom or personal problems rather than as entertainment.

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Hiding Gambling Activity

Concealing the amount of time or money spent gambling from family members or close friends.

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Borrowing to Gamble

Taking loans, using credit, or borrowing money from others specifically to fund gambling sessions.

If any of these apply to you: Please do not continue playing. Use the self-exclusion tool in your account settings or contact our support team immediately. Help is available and our team will respond with discretion and care.

Getting Help — You Are Not Alone

If you feel that gambling is becoming a problem for you or someone you care about, reaching out is the most important step. to999's support team is available around the clock and will take your concern seriously and confidentially. Below are the main ways to get help.

Contact to999 Support Directly

Email our support team at [email protected] with the subject "Responsible Gaming Request". A dedicated team member will respond promptly and can activate a self-exclusion, deposit limit or account closure on your behalf immediately — no waiting period required for these protective actions.

Use the Self-Exclusion Tool

Log in to your to999 account, go to Account Settings, and select Self-Exclusion. Choose an exclusion period of 1, 3, 6 or 12 months. Once activated, the exclusion takes effect immediately. to999 will not send you any promotional communications during the exclusion period, and we will not accept any request to lift the exclusion before it expires.

Seek Independent Support

If you would prefer to speak with an independent counselling service, we encourage you to reach out to a mental health support provider in Bangladesh. Speaking openly with a professional counsellor about a gambling concern is a sign of strength, not weakness, and can make a significant difference to your wellbeing and that of your family.

Protecting Minors

to999 does not permit gambling by persons under the age of 21. All registration attempts are subject to age verification, and accounts found to belong to minors are closed immediately with all funds returned. We take underage gambling extremely seriously and will cooperate fully with any regulatory or legal authority investigating such cases.

If you share a device with children or young people, we strongly recommend the following precautions to prevent accidental access to the to999 platform.

Always log out of your to999 account when you have finished playing, especially on shared or family devices.
Use a strong, unique password for your to999 account that is not stored or auto-filled on shared devices.
Consider enabling parental control software on any device that children in your household have access to.

Our Promise: Fair Play and Transparency

to999 is committed to fair, transparent and responsible gaming. All games on our platform use certified random number generation (RNG) technology, ensuring that outcomes are entirely random and cannot be manipulated by the platform or by players. Game return-to-player (RTP) percentages are set by the individual game providers and are not altered by to999. We will always be honest with our players about the odds of winning and the nature of gambling as a recreational activity that carries financial risk.

to999 will never use marketing communications to target players who have self-excluded or who have contacted us indicating that gambling is causing them harm. We will never pressure a player to deposit more than they have budgeted, chase losses, or continue playing past a session reminder they have set. Our goal is to be the safest, most trustworthy gaming platform available to Bangladeshi players — and responsible gaming is central to that goal.

Responsible Gaming at to999